Customer Service

Payment Options

Online purchases on this site must be made using a credit card. We accept Visa and Mastercard. Please call us to make arrangements to pay by cashier's check or money order.

Return Policy

We will replace any defective products, or any products shipped in error. We cannot accept returns on items shipped correctly or free of defects. We are sure you will be happy with our teas and accessories, but please contact us with any problems. We do not cover your cost of shipping returned or exchanged items to us, nor the cost of shipping replacement or exchanged items to you.


We ship to the forty eight contiguous United States via UPS Ground or USPS. Our shipping charges are calculated according to the chart shown below:

Order Total Shipping
$0.00 to $12.00 $6.00
$12.01 to $30.00 $8.00
$30.01 to $50.00    $10.00
$50.01 to $75.00 $12.00
$75 or above free

Order will be shipped UPS Ground or USPS. Please add $3.00 for Priority Mail Shipping, or call our toll free number for more expedited shipping services.

Order Lead Time

Most orders are shipped within 2 business days from the day they are placed.

Security and Privacy Policy

Hale Tea Company will not trade names of any customers and we assure you that your privacy is of the utmost importance to us. This site is hosted by Sabre Technologies. They host the store pages, ordering system, and order data. We use a secure server which supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Our Internet site is intended as a service and an enjoyable shopping experience to you. In order to provide you with the best products, excellent information and quality customer service we record a variety of information from your visit to our site. We also record your email address if you choose to communicate with us via email. If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers. We use e-mail and printed catalogs to let you know about any new products.

State Sales Taxes

For all Hale Tea purchases on this site, sales tax will be charged where required by law. We will charge the applicable City, County and State sales in the state of Georgia.

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