| Return Policy |
We will replace any defective products, or any products shipped in error.
We cannot accept returns on items shipped correctly or free of defects.
We are sure you will be happy with our teas and accessories, but please contact us with any problems. |
| Shipping |
Our shipping charges are calculated according to the chart shown below:
| Order Total | Add To Total |
| $0.00 to $11.99 | $5.95 |
| $12.00 to $29.99 | $7.95 |
| $30.00 to $49.99 | $9.95 |
| $50.00 and above | $11.95 |
| Please add $3.00 for Priority Mail Shipping |
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| Order Lead Time |
| Most orders are shipped within 2 business days from the day they are placed. |
| Security and Privacy Policy |
Hale Tea Company will not trade names of any customers and we assure you that your privacy is of the utmost inportance to us. This site is hosted by Sabre Technologies. They host the store pages, ordering system, and order data. We use a secure server which supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Our Internet site is intended as a service and an enjoyable shopping experience to you. In order to provide you with the best products, excellent information and quality customer service we record a variety of information from your visit to our site. We also record your email address if you choose to communicate with us via email. If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers. We use e-mail and printed catalogs to let you know about any new products.
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